Shipping and delivery
All of our orders are shipped directly from our freezing facility warehouse in Portland, Maine with UPS within 2 business days to every state except Hawaii and Alaska.
Every order with destination west of Ohio and north of Virginia goes by ground service but other shipments go by air to full-fill our 2 business day promise.
Rates are based on package weight and destination, but we waive the shipping cost of all orders above $99.
Our standard shipping time is 2 business days. All Orders Placed from Thursday 12PM EST to Monday 12PM (EST) will be shipped out of our warehouse on Monday, so they won't be in transit for more than 2 days.
We ship all packages frozen in styrofoam boxes with dry-ice in it to keep it like that for up to 4 days.
We guarantee that all packages will be delivered frozen if the product description says so.
Refrigerated products will be shipped with gel packs to keep it cool (32° - 39° F) for up to 72 hours.
No signature is required upon arrival of each shipment.
The delivery man will leave your package at the door if you or anyone else is not home at time of delivery.
You can always keep track of your order by searching for the UPS tracking number, which will be emailed to you upon order.